AI Community Manager

Job Title: AI Community Manager

 

Location:

[Location] (Opportunities for remote/hybrid/flexible work available)

 

Reports to:

Head of Marketing, Head of Developer Advocacy, Head of Product, Head of Customer Success depending on slant of role.

 

Role Purpose

We are looking for an AI Community Manager who will champion our company’s AI-focused community and serve as a key point of contact for data scientists, researchers, developers, and enthusiasts. You will nurture relationships across multiple platforms, coordinate events, and craft strategies that encourage knowledge sharing and engagement. This position can be based in our [Location] office or performed remotely, giving you the flexibility to work in the environment that suits you best.

 

Company Overview

[Company Name] is a forward-thinking organization in the [Industry] sector, specializing in advanced Artificial Intelligence solutions that benefit our clients worldwide. Our culture emphasizes creativity, collaboration, and integrity. We’ve received recognition as a top employer in our field, and we’re proud of our inclusive environment, where individuals can grow professionally while staying up to date with the latest AI technologies and techniques. Our commitment to pushing the boundaries of AI drives us to seek out individuals who enjoy cultivating meaningful relationships and building influential communities.

 

Key Responsibilities

• Community Strategy and Growth

  • Develop a comprehensive plan to grow our AI community across social media, forums, and dedicated channels (e.g., Slack, Discord).

  • Identify new avenues to connect with AI enthusiasts and professionals, such as online forums, specialized networks, and industry events.

• Content and Engagement

  • Work with product and marketing teams to create educational resources, newsletters, and forum posts that clearly communicate AI concepts and product updates.

  • Encourage active participation by sparking relevant discussions, sharing best practices, and recognizing community accomplishments.

• Event Coordination

  • Organize online and in-person gatherings, including webinars, user group meetings, and hackathons focused on machine learning, deep learning, and other AI specialties.

  • Coordinate event logistics, secure speakers and panelists, and ensure smooth day-of execution.

• Moderation and Support

  • Maintain a positive environment by moderating social media groups, handling inquiries, and promptly addressing negative or spam content.

  • Offer troubleshooting assistance and coordinate with support teams to escalate technical issues raised by community members

• Feedback and Insight Collection

  • Collect insights on community sentiment, frequently asked questions, and product feature requests.

  • Collaborate with product managers and engineering teams to share findings that can enhance user experience and refine AI solutions.

• Metrics and Reporting

  • Measure community activity through key performance indicators such as membership growth, engagement rate, and event attendance.

  • Compile regular reports for senior leadership, providing analysis and suggestions for improvement.

• Internal Collaboration

  • Partner with internal departments to maintain consistent messaging and incorporate community feedback into ongoing projects.

  • Liaise with data scientists and AI researchers to produce informational sessions that support the community’s desire to learn and explore new tools.

 

Required Skills and Qualifications

• Community Management Experience

  • Proven track record of planning and executing community initiatives, ideally within the technology or AI space.

  • Ability to manage multiple digital channels, including social media, forums, and live chat platforms.

• AI and Machine Learning Knowledge

  • Understanding of core AI principles such as supervised and unsupervised learning, neural networks, and data processing.

  • Comfort collaborating with technical teams and translating complex ideas into approachable language for a diverse audience.

• Effective Communication

  • Strong written and verbal skills for creating engaging posts, announcements, and educational materials.

  • Ability to present information clearly in webinars, community calls, and public events.

• Event Planning and Project Coordination

  • Experience organizing meetups, webinars, or hackathons, including managing schedules, budgets, and speaker outreach.

  • Detail-oriented mindset to ensure smooth execution of community-focused events.

• Analytical Mindset

  • Familiarity with metrics tracking and the ability to derive actionable insights from data (e.g., Google Analytics, community platform analytics).

  • Comfortable generating structured reports for leadership teams.

• Collaboration and Teamwork

  • History of working with cross-functional teams, such as marketing, product, and technical support, to align community strategies with organizational goals.

  • Positive attitude in problem-solving and encouraging engagement among stakeholders at all levels.

• Adaptability and Proactivity

  • Willingness to experiment with new formats, channels, and ideas to expand community reach.

  • Enthusiastic about staying current with AI trends, tools, and best practices.

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Perks and Benefits

Clearly outline the benefits and perks of the role.

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How to Apply:

End with a strong call to action encouraging candidates to apply. Include a direct link to the application page and provide contact information for further queries.

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Please ensure each job description includes all relevant information in compliance with local, state, and national laws. This includes:

 

• Salary Information: Provide a clear salary range to maintain transparency and meet legal requirements.

• Privacy Policies: Protect candidate privacy by following all applicable data protection and privacy laws.

• Equality & Non-Discrimination: Include an equal opportunity statement to uphold our commitment to a diverse, inclusive workplace that does not discriminate based on race, gender, age, disability, or any other protected characteristic.

• Accessibility: Make reasonable accommodations available for candidates with disabilities and include information on how they can request assistance throughout the hiring process.

• Environmental and Social Responsibility: If your company has sustainability initiatives or community engagement programs, mentioning them briefly can attract candidates who prioritize working for socially responsible employers.

• Transparent Hiring Process: Briefly explain the hiring process (e.g., “Our interview process typically includes three stages: an initial screening, a technical interview, and a final interview”) to help candidates know what to expect.